Easy Pools Inc. 1331 Major Mackenzie Dr W, Vaughan, ON (647) 449-9512 · easypools.landscaping@gmail.com
Last updated: 2026
Easy Pools Inc. (“we,” “our,” or “us”) is committed to protecting the personal information of people who contact us through our website at easypools.ca. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding it.
This policy applies to information collected through easypools.ca only. It does not apply to information collected through other channels such as phone calls or in-person meetings, though we handle all personal information with the same care.
1. What Personal Information We Collect
We collect personal information only when you voluntarily submit it to us through the contact or quote request form on our website. The information we may collect includes:
- Your name
- Your email address
- Your phone number
- Your street address or general location (for site visit and service area purposes)
- Details about your pool project that you choose to include in your message
We do not collect any financial information, payment card details, or government identification through our website.
2. How We Collect It
We collect personal information only when you fill out and submit a contact or quote request form on easypools.ca. We do not use cookies, tracking pixels, analytics software, or any other automated means of collecting personal information from visitors to our website.
3. Why We Collect It and How We Use It
We use the personal information you submit for the following purposes only:
- To respond to your enquiry or quote request
- To arrange a site visit if requested
- To prepare and provide a project quote
- To communicate with you about your pool project
We do not use your personal information for marketing purposes, and we do not add you to any mailing list or newsletter without your explicit consent.
4. Who We Share It With
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for marketing or commercial purposes.
We may share your information with third parties only in the following limited circumstances:
- Service providers: Trades or subcontractors who need your contact details or site address to carry out work on your project. These parties are provided only with the information necessary for that purpose.
- Legal requirement: Where we are required to disclose personal information by law, regulation, court order, or at the request of a government authority.
In all cases, we share only the minimum information necessary.
5. How Long We Keep It
We retain personal information submitted through the website for as long as reasonably necessary to:
- Respond to your enquiry
- Manage your project, if a contract is entered into
- Meet any applicable legal or tax record-keeping obligations
If you submitted a quote request but no project proceeded, we will retain your contact details for no longer than two (2) years, after which they are securely deleted.
If a project was completed, we retain project records (which may include personal information) for seven (7) years in accordance with standard business and tax record-keeping practices in Ontario.
6. How We Protect It
We take reasonable precautions to protect personal information from loss, unauthorised access, disclosure, alteration, or destruction. Information submitted through our website contact form is transmitted over an encrypted connection (HTTPS) and is stored in our business systems, which are accessible only to authorised Easy Pools Inc. personnel.
No method of data transmission or storage over the internet is completely secure. While we take every reasonable step to protect your information, we cannot guarantee absolute security.
7. Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete personal information
- Request deletion of your personal information, subject to any legal obligations we have to retain it
- Withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions
To exercise any of these rights, contact us using the details in Section 9 below. We will respond within 30 days.
8. Children’s Privacy
Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected personal information from a child, please contact us and we will delete it promptly.
9. Contact Us About This Policy
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint about how we have handled your information, contact us at:
Easy Pools Inc. 1331 Major Mackenzie Dr W, Vaughan, ON (647) 449-9512
easypools.landscaping@gmail.com
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published at easypools.ca/privacy-policy/ with the date it was last updated. Material changes will be noted at the top of the page.
Continued use of our website after a change to this policy constitutes acceptance of the updated policy.